Privacy Policy

Protection of personal data and cookies hotels

This Privacy Policy informs you of how your personal data is used by Société Touristique Thermale et Hotelière de Divonne.


The terms listed below are defined as follows:

Account: the personal account created by a User on the Site to benefit from private offers or via the Site's online store;

Personal data: any information that directly or indirectly identifies an individual as defined by applicable regulations;

DPO: the Data Protection Officer, tasked with advising the (Data) Controller and ensuring due compliance with rules governing the processing of personal data;

Partouche Group: a public limited company with executive and supervisory boards, listed in the Trade & Companies Register of Paris under number 588 801 464, having its registered office at 141 bis, rue de Saussure, 75017 Paris;

Service: a booking, a request for a quotation, a purchase of a product or service, or lodging a complaint with the Controller or the Partouche Group via the relevant customer service on the Site.

Controller: the legal entity, which alone or jointly with others determines the purpose and methods of the processing, in this instance Société Touristique Thermale et Hotelière de Divonne, société anonyme, immatriculation au RCS numéro 569 501 059 R.C.S. Bourg-en-Bresse, capital social 2 442 000.00 Euros, siège social Avenue des Thermes 01220 Divonne les Bains.

Site: the web site at;

User: any individual over 18 years old using the Services offered by the Site, whether or not (s)he has an Account;

Visitor: any individual consulting the Site.

1. When and why data is collected

The Controller collects personal when Visitors and Users use the Site to create an Account or use its Services (reserving a room, enrolling for an event, signing up to a loyalty programme, subscribing to a newsletter, visiting premises, etc.).

The Controller observes the principles of minimal data collection and data protection at design time and protection by default. Accordingly, only limited relevant information is processed with regard to the purpose of the processing. 

2. Purpose of data collection

The collected information is stored by the Controller in one or more computer files for the following purposes:

  • Providing content and Services on the Site;
  • Monitoring the Site's audience;
  • Managing Users' Accounts and their activity;
  • Managing the communication and marketing campaigns of the publishing company and the Partouche Group, irrespective of the means of communication (telephone, SMS, postal correspondence, e-mail);
  • Managing enquiries made to the Site's customer service.

The personal data of Users who have subscribed with the Controller or the Partouche Group for the purpose of purchasing products or services (booking, payment, etc.) is processed and stored to meet legal or regulatory requirements.

For all other purposes, personal data is processed and stored subject to the consent of the Users and Visitors.

If a User is required to fill in a personal data collection form, required fields are marked “*”, and if such fields are left blank or if the data subjects subsequently withdraw their consent, the Controller and the Partouche Group cannot accede to the request.

Whenever data is processed with the consent of the data subjects, the latter may withdraw their consent at any time by sending their request to

3. Storage period

In accordance with current regulations, the Controller stores personal data only for as long as required by the purposes of the processing; unless the User has consented to it being stored for subsequent use.

The personal data storage period varies according to the purpose for which it is processed. In particular, the following storage periods apply for the main categories of personal data:

For contacts from Users relating to the Services (requests for quotations, bookings, accessing the customer service, etc.): the information is stored for no more than three (3) years after the User's last contact.

For User Accounts management: as long as the User is active, and for no more than three (3) years after the User's last contact.

For transactions involving a flow of funds: the information is stored for the period of limitation or for any period stipulated by another regulatory requirement.

Managing the communication and marketing campaigns of the publishing company or the Partouche Group: the information is stored for three (3) years from the time of collection or the prospective customer's last contact.

4. Communication of personal data

Information held by the Controller concerning Users and Visitors may be communicated to the following persons:

  • The Controller's staff or the staff of sister companies or subsidiaries whose duties authorize them to manage it;
  • Bodies having a control or inspection remit in accordance with applicable regulations;
  • Third-party providers tasked with processing the personal data on behalf of the Controller, who are contractually bound by a security and privacy obligation in respect of the said personal data (for instance, securing online payments, fighting fraud, site maintenance, gathering customers' opinions)

All persons having access to your personal data are bound by a strict non-disclosure obligation.

5. Transfers of personal data outside the European Union

All your personal data is processed exclusively within the European Union.

The Controller does not transfer your personal data outside the European territory, either to companies controlled or owned by the Partouche Group or to third-party providers.

If providers based outside the European Union are used, the Controller ensures first and foremost that appropriate measures are in place to ensure that personal data is transferred within a contractual framework that guarantees its inherent confidentiality.

6. Your rights to your personal data

In accordance with current regulations, you are entitled to object to and restrict the processing of your personal data, and you have the right of access, rectification, portability and erasure of the said data.

You also have the right to give the Controller instructions regarding the fate of your personal data after your death.

Users and Visitors are hereby informed that their rights to object, erasure and portability of their data and to restrict its processing are subject to conditions and may be refused by the Controller if such requests do not correspond to situations specified by personal data regulations.

You can exercise your rights by e-mailing your request to together with a copy of your identity papers.

Or you can post it to 2 rue des étuves 13100 Aix en Provence.

All such requests will be processed as soon as possible, and within no more than three months, depending on the complexity of the request or the number of requests received.

Lastly, if the Controller does not accede to your request, you have the right to lodge a complaint with the personal data protection authority, namely CNIL (the French data protection authority).

In accordance with applicable requirements, the Controller and the Partouche Group have appointed a shared DPO. You can contact the DPO in connection with any question concerning the Controller's commitments to personal data protection at the following address:
DPO Partouche Group/DPO Domaine de Divonne
141 bis rue de Saussure
75017 Paris

The information collected through the forms will not be disclosed to anyone other than those in our establishment. Some of the information contained in the form is optional, others are mandatory and clearly indicated as such so that the answers are sufficient for us to process the information. 

"According to the article L.223-2 of the code of consumption, we inform you that any consumer has the possibility of registering on the list of opposition to the telephone canvassing "bloctel" on the site"

7. Cookies

When you visit the Site, cookies are stored on your computer, mobile phone or tablet.

The Controller and the Partouche Group use cookies for instance to identify you and allow you to access your Account.

7.1. What are cookies?

A cookie is a piece of information stored on the hard drive of a web user by the server of the visited site. It contains several pieces of data: the name of the server that stored it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored as a simple text file that the server accesses to read and write the information.

7.2. What purpose do cookies serve?

Cookies are essential to the smooth running of the Site. More specifically they are used to:

  • Memorize text you have already entered, such as your user name or certain details you have entered on a form;
  • Memorize certain preferences such as your language or the region where you live;
  • Monitor your browsing on the Site with Google Analytics.

If you object to the Controller placing cookies on your device, you should either change the relevant settings in your browser (which may affect optimal use of the Site or Services) or leave the Site.

Functional cookies:

These cookies enable to site to function and are automatically activated when you use the site. Without them, the services cannot be provided.

  • “BIGipServerpool_htb-clusterX”: cookies relating to Travelclick servers.
  • “toolboxBarPosition”: cookies concerning the user's current session and preferences.
  • “CONDORSESSIONID”: cookies concerning the user's current session.
  • “useCookies”: cookies banner.
  • “useCookiesCounter”: cookies banner.

Cookies concerning Google Analytics:

These cookies are used to analyse Site usage. They help us understand how Users use and interact with the Site.

Google Analytics (_ga, _gid, _gat, _gac, __utmX):

  • “o _gid”: identifies Users, expires in 24 hours.
  • “o _gat”: accelerates queries, expires in 1 minute.
  • “o _gac_”: contains information on the User.
  • “o _utma”: identifies Users and sessions,    expires in 2 years.
  • “o _utmt”: accelerates queries, expires in 10 minutes.
  • “_utmb”: determines whether this is a new User session or visit.
  • “__utmz”:  identifies how the User reached the Site, expires in 6 months.
  • “__utmv”: customizes the customer experience, expires in 2 years.
  • “Hotjar”
  • “Piwik”

For more details on the cookies used by Google, see the Google's official documentation at the following address: in a new tab.

Advertising cookies and third-party cookies:

These cookies are used by Travelclick and third parties to display content relevant to Users' interests and to measure the effectiveness of online campaigns on the Site. The third parties concerned including but not limited to Google DoubleClick, Google Maps, AddThis, Triptease and SaleCycle.

7.3. Accept or block cookies

You can manage in a variety of ways when browsing on the Site.

Your web browser's settings:

You can deactivate cookies at any time.

Your browser can also be configured to report cookies placed on your computer and ask you whether or not you accept them. You can accept or block cookies on a case-by-case basis or systematically block them once and for all.

We would remind you that such a setting in your browser may modify your access to the Site's Services, optimal display of the Site, or your browsing experience on the Site, which requires the use of cookies.

If you block cookies used by the Site, you may no longer be able to access certain parts of the Site, or certain settings you chose on your first visit may not be memorized during subsequent visits. For instance, certain pages will not open, certain short films will not play or certain data will not be stored and thus cannot be automatically auto-filled when you next visit the Site.

To manage cookies to suit our requirements, please configure your browser bearing in mind the purpose of the cookies as explained above.

How to control or block cookies:

Each browser has its own specific settings. They are explained in your browser's help menu, which will tell you how to modify your cookie preferences.

You can block cookies in your browser by following these instructions:

If you use Internet Explorer

  • In Internet Explorer, click on the “Tools” button, then on “Internet Options”
  • In the “General” tab, go to “Browsing history” and click on “Settings”.
  • Click on the “Display files” button.
  • Click on the header in the Name column to sort all the files in alphabetical order, then scroll through the list until you see the files starting with the prefix “Cookie” (all cookies have this prefix and usually contain the name of the Website that created the cookie).
  • Select the cookie(s) including the name “Partouche Hotels” and delete them.
  • Close the window that contains the list of files, then click twice on “OK” to return to Internet Explorer.

If you use Firefox

  • Go to your browser’s “Tools” tab and then select the “Options” menu
  • In the window that opens, select “Privacy” and click on “Display cookies”.
  • Look for the files that contains “”, select and delete them.

If you use Safari

  • In your Browser, select the “Edit’ menu and then “Preferences”.
  • Click on “Security”.
  • Click on “Display cookies”.
  • Select the cookies that contain and click on “Delete” or “Delete all”.
  • After deleting the cookies, click on “Finished”.

If you use Google Chrome

  • Click on the Tools menu icon. Select “Options”.
  • Click on the “Advanced options” tab and go to the “Confidentiality” section. Click on the “Display cookies” button. Look for the files that contain “”, select and delete them.
  • Click on “Close” to return to your browser.

You can manage your cookies by visiting cookies management platforms offered by advertising professionals.